UX/CUSTOMER JOURNEY OPTIMISATION
How is your user experience? We can drive cusomters to your website or business, but if their journey is clunky or doesn’t get them what they need quickly enough, you can lose them.
Sillyfish work with you to ensure that a customer’s journey from seeing an ad to buying your product or service is as streamlined and efficient as possible.
We can ensure your website has limited touchpoints to guarantee a seamless transition from ‘sign me up’ to ‘complete my purchase’ in the customer journey. Sillyfish create a visual of the different touchpoints that your potential customers encounter, both online and offline, when interacting with your business. By using the insights from this mapping we can align to create the ideal customer experience.